Our policy lasts 30 days. If 30 days have gone by since your purchase, you can do an exchange or receive a store credit only.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Non-returnable items:
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, but maybe exchanged for a store credit or another item.
If your item is defective or damaged we will replace it for you at no cost. We are happy to exchange your item for a different color or size. Please fill in the details here within seven days of receiving your order.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please fill in this form for easy returns or exchanges. If you need assistance picking a new item, please reach out to customer service, where happy to help!
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.