Shipping & Returns
Your order will be shipped within 1-3 business days from order date. Orders placed by 12:00 pm PST Monday through Friday, are usually shipped the same day. We are closed Saturdays, Sundays and Holidays. All items ordered will be shipped together. If an item on your order becomes unavailable or is out of stock you will be notified via email prior to shipping the rest of your order.
We offer Free Standard Shipping on orders over a certain amount to all US addresses by USPS Priority. Threshold amount for Free Standard Shipping is displayed on all products and in your cart. If your order falls below the threshold amount specified you will be charged $6 for our Flat Rate Shipping. If you would like expedited shipping we offer other services via UPS. You will be able to select your shipping preference at checkout.
TRACKING YOUR ORDER
Once your order has shipped, you will receive a confirmation email with tracking number. (Sometimes this email gets rerouted to your spam/junk folder, so please check there if you do not see it in your main inbox) You can also log into your account (if you created one) and check the status of your order in order history.
If you do not receive your order by the estimated delivery date indicated by the tracking information please contact us within 7 business days of the expected delivery date.
ERRANT'S RETURN POLICY
You may return unwashed, unworn, unused or defective merchandise within 30 days from the date of receipt for a refund, exchange or a store credit. Products must be in the condition you received them.
A restocking fee of 15% will be charged on all orders returned after our 30-day policy, and on all orders cancelled by customers after they have been shipped out.
Please note, special priced & clearance items and where noted items are eligible for exchanges and store credit only. Refunds will not be authorized on these items. These items will be clearly marked as non refundable.
To request a return or an exchange, please follow these simple steps:
- Go to the Returns page by following the Request Return link at the bottom right of every page.
- Look up your order. You will need your order/invoice number and your email address associated with that order.
- Once your order is found, you will see a list of items on that order with an options for refund,exchange or store credit. Select return reason and a resolution top for each item you are returning.
- Submit your request.
- After you submit the request you will be given the option to create your return shipping label. Follow the instruction to generate and print your label.
- Attach your printed label to your return shipment. It should be addressed to the following:
Attn: Online Store Returns
2311 S. Santa Fe Ave
Los Angeles, CA 90058
- Once your shipment is received you will be notified via email of the status of your refund/exchange/store credit.
- You can check on the status of your return at any time by going to the Returns page.
- Please allow 1-10 business days for your refunds to be reflected on the original form of payment.
Please note, offer Free Returns offer is not valid for orders outside of US.